SMS Program Architecture

An interactive overview of the Eventide Check-in messaging policy, consent mechanisms, and user experience protocols, including the new RSVP reminder exception.

Estimated Volume

4-8msgs/event

Strictly limited to critical logistics.

Active Window

48hours

Prior to & during the event.

Consent Points

3communication tiers

Invitational (New), RSVP Flow, & Settings.

The Opt-in Ecosystem

Consent is managed across three defined user flows. Use the tabs below to explore where and how consent is captured or bypassed for transactional purposes.

Compliance Check:The Reminder is transactional and requires immediate opt-out for that single instance. The other two are programmatic and require explicit opt-in for recurring texts.

Scenario: RSVP Reminder (Transactional)

Sent pre-RSVP to a phone number provided by the host.

Transactional Tier

Hi Jane Doe, A friendly reminder from Alex & Chris! Please submit your RSVP for their event here: [LinkToRSVP]. Reply **STOP** to this number to opt-out of all future RSVP reminders.

This single message must contain clear opt-out language specific to the reminder function to maintain compliance.

Message Frequency Distribution

Visualizing the "48-hour context-dependent" rule (Programmatic Tier only).

Strategic Communication

The policy explicitly limits message frequency to avoid spam. Most programmatic communication occurs in a tight window surrounding the event. This approach ensures high engagement for critical alerts (e.g., gate codes, weather delays) without user fatigue.

Planning Phase: 0 messages (Email preferred).

48h Pre-Event: 1-2 Reminders/Directions.

Event Day: 2-6 Real-time updates.

User Control Simulator

The policy mandates strict keywords for user control across the **Programmatic Tier**. Test the automated logic below by sending standard compliance commands (STOP/HELP).

STOPImmediately removes number from database.

HELPReturns support contact information.

EV

Eventide

844-555-0199

Welcome to Eventide Alerts! Reply HELP for info, STOP to cancel.

Legal & Liability Framework

Standard clauses protecting both the provider and consumer.

Carrier Liability

Eventide Check-in is not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your wireless service provider.

Rates & Fees

Message and data rates may apply. Users are advised to consult their wireless carrier regarding their specific text messaging plan details.

Program Description

Delivery of essential, real-time updates regarding guest check-in status, late arrivals, and seating changes (Programmatic Tier).

Support Protocol

Automated support is available via the "HELP" keyword. Human support can be reached via the settings page contact form.